Click Reset PIN in smart card properties and enable the Reset user PIN on agent option. Specify Comment (this is displayed in Axidian CertiFlow Events) and click Reset.
A PIN can be reset if forgotten by user or blocked. The user has to provide answers to security questions to perform the operation. Make sure that the said questions and answers are defined in Self-Service.
The Agent runs the unlock utility at user workstation while executing the task. The user PIN shall be reset after the user answers the security question, sets a New PIN and clicks Reset.
If the user clicks Cancel, then the task shall switch to Idle status, and task cancellation by user event shall be written to Axidian CertiFlow log. A prompt for answer to security question to unlock the smart card will re-appear in 60 seconds in the user session.