If a user forgot the PIN for his/her card and locked it, the he or she can reset the PIN and define a new one. The card is then unlocked.

The card PIN reset function is configured by administrator in the card usage policy, Workflow section.

In case there is a reason to believe that user card PIN is known to someone else, the user can change the code.

Reset card PIN

To reset a card PIN, proceed as follows:

  1. Click Reset card PIN.
  2. Connect the card to a computer.
  3. Define a New PIN code and Confirm it.
  4. Click Reset.
  5. Click Close after the PIN is reset.

Change card PIN

To change a card PIN, proceed as follows:

  1. Click Change card PIN.
  2. Connect the card to a computer.
  3. Enter the Current PIN, then define a New PIN code and Confirm it.
  4. Click Change.
  5. Click Close after the PIN changed.


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