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All Indeed Certificate Manager installers are msi packages. Debug logs for msi packages can be obtained using standard Windows Installer tools by running the installation via the command prompt with certain parameters.

The format of the command to run the msi packet with logging:

msiexec / i <installer file path> / lv <log file path>

After the installer completes its work, the log file with a detailed description of the problem should be sent to Indeed-Id Technical Support Service.

Example:

  • msiexec /i IndeedCM.Client.Tools-v. . .x64.en-us.msi /lv log.txt
    This command launches the Indeed CM Client Tools installation package from the current folder. The installer logs are written to the file log.txt, which is located in the same folder.

  • msiexec /i D:\IndeedCM.Client\IndeedCM.Client.Tools-v. . .x64.en-us.msi /lv C:\install_log.txt
    This command launches the Indeed CM Client Tools installation package from the D:\IndeedCM.Client folder. The installer logs are written to the install_log.txt file, which is located in the root of drive C.

If required to collect the installer logs when installing the component through the group policy mechanism and there is no possibility to set command prompt parameters, you can use the Windows Installer log activation mechanism using a key in the registry.

To enable logging, you need to create the Reg_SZ: Logging key with the value voicewarmupx in the registry in the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer branch. Logging will be disable after setting the Logging key to an empty value.

If necessary, you can enable and disable the debug logs of the Indeed-Id installers using the reg-files that are included in the distribution package and are located in the \GetLog\Regfiles (MSI logs On.reg and MSI logs Off.reg files).

  • Running the MSI logs On.reg file turn on recording debug logs for installers on a workstation.
  • Running the MSI logs Off.reg file turns off debug logging on the workstation.

The file with logs is saved in the “Temp” folder. The name of the new log file is chosen arbitrarily, but begins with the letters “Msi” and ends with the extension .log. To locate the Temp folder, type the following at the command prompt:

cd %temp%


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