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1. Switch to the folder of the required service:

Services Indeed CMAxidian CertiFlow services:

• • Management Console (icmmc)   - %SystemDrive%\inetpub\wwwroot\icm

  • Self-Service (icmservicess) - %SystemDrive%\inetpub\wwwroot\icmservice

  • Remote Self-Service (icmremoterss) - %SystemDrive%\inetpub\wwwroot\icmremote

  • Service for online unlocking and disabling smart cards (credprovapi) - %SystemDrive%\inetpub\wwwroot\icmprovapi

  • API (icmapicmapi) -  %SystemDrive%\inetpub\wwwroot\icmapi

  • Card Monitor - %ProgramFiles%\Indeed CMAxidian CertiFlow\CardMonitor

Services Indeed CM Axidian Agent services:

• • Agent registration service (agentregistrationapi) - %SystemDrive%\inetpub\wwwroot\IndeedCM CertiFlow Agent Site\agentregistrationapi
  • Agent service (agentserviceapi) - %SystemDrive%\inetpub\wwwroot\IndeedCM CertiFlow Agent Site\agentserviceapi

Services Indeed AirKey Axidian AirCard Enterprise services (IndeedAxidian.AirKeyAirCard.EntServer) - %SystemDrive%\inetpub\wwwroot\IndeedAxidian.AirKeyAirCard.EntServer

2. Open the Web.nlog (NLog.config file file for Card Monitor and AirKey and AirCard Enterprise) in text editor, for example, in Notepad, run as Administrator, and change the the minlevel="Off" parameter value to "Trace":

<logger name="*" minlevel="Trace" writeTo="file" />

3. Save the changes.
4. Execute the scenario you want to log.
5. Switch to Logs subfolder in the web service folder and make sure it now contains subfolders with debug information.
6. Send the Logs folder folder and all of its contents to support email address support@indeed-id.comAxidian technical support, describing the problem and how to reproduce it.
7. To disable logging, change the minlevel parameter value from Trace back to Off and save the changes.