1. Switch to the folder of the required service:

Axidian CertiFlow services:

    • Management Console (mc) - %SystemDrive%\inetpub\wwwroot\icm

    • Self-Service (ss) - %SystemDrive%\inetpub\wwwroot\icmservice

    • Remote Self-Service (rss) - %SystemDrive%\inetpub\wwwroot\icmremote

    • Service for online unlocking and disabling smart cards (credprovapi) - %SystemDrive%\inetpub\wwwroot\icmprovapi

    • API (cmapi) -  %SystemDrive%\inetpub\wwwroot\icmapi

    • Card Monitor - %ProgramFiles%\Axidian CertiFlow\CardMonitor

Axidian Agent services:

    • Agent registration service (agentregistrationapi) - %SystemDrive%\inetpub\wwwroot\CertiFlow Agent Site\agentregistrationapi
    • Agent service (agentserviceapi) - %SystemDrive%\inetpub\wwwroot\CertiFlow Agent Site\agentserviceapi

Axidian AirCard Enterprise services (Axidian.AirCard.EntServer) - %SystemDrive%\inetpub\wwwroot\Axidian.AirCard.EntServer

2. Open the Web.nlog (NLog.config file for Card Monitor and AirCard Enterprise) in text editor, for example, in Notepad, run as Administrator, and change the minlevel="Off" parameter value to "Trace":

<logger name="*" minlevel="Trace" writeTo="file" />

3. Save the changes.
4. Execute the scenario you want to log.
5. Switch to Logs subfolder in the web service folder and make sure it now contains subfolders with debug information.
6. Send the Logs folder and all of its contents to Axidian technical support, describing the problem and how to reproduce it.
7. To disable logging, change the minlevel parameter value from Trace back to Off and save the changes.


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