How to collect Indeed AM server logs 

How to enable logger

  1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\core\Config\nlog.config 

  2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

    <rules>
  <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" >
    <filters>
      <when condition="equals('${logger}','metricTime')" action="Ignore" />
      <when condition="equals('${logger}','metricInfo')" action="Ignore" />
    </filters>
  </logger>
  <logger name="metricTime" writeTo="metricTimeTarget" minlevel="Trace" enabled="true" />
  <logger name="metricInfo" writeTo="metricInfoTarget" minlevel="Trace" enabled="true" />
</rules>
  3. Save the file and restart the IIS server.

How to collect logs 

  1. Delete the existing Indeed AM server logs in this folder: C:\inetpub\wwwroot\am\core\Logs. 
  2. Reproduce the problem. 
  3. Put together an archived log and send it to us along with a detailed description of user activity and the exact time when the problem was reproduced.

How to collect Indeed AM Admin Console

How to enable logger

  1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\mc\Config\nlog.config

  2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

    <rules>
    <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
</rules>
  3. Save the file and restart the IIS server.

How to collect logs 

  1. Delete the existing Indeed AM Admin Console logs in this folder: C:\inetpub\wwwroot\am\mc\Logs. 
  2. Reproduce the problem. 
  3. Put together an archived log and send it to us along with a detailed description of user activity and the exact time when the problem was reproduced.

How to collect Indeed AM Log Server

How to enable logger

  1. Use an administrator account to open this file: C:\inetpub\wwwroot\ls\nlog.config

  2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

    <rules>
    <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
</rules>
  3. Save the file and restart the IIS server.

How to collect logs 

  1. Delete the existing Indeed AM Log Server logs in this folder: C:\inetpub\wwwroot\ls\Logs. 
  2. Reproduce the problem. 
  3. Put together an archived log and send it to us along with a detailed description of user activity and the exact time when the problem was reproduced.

How to collect Indeed AM AirKey CloudServer

How to enable logger

  1. Use an administrator account to open this file: C:\inetpub\wwwroot\airkeycloud\nlog.config

  2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

    <rules>
    <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
</rules>
  3. Save the file and restart the IIS server.

How to collect logs

  1. Delete the existing Indeed AM AirKey logs in this folder: C:\inetpub\wwwroot\airkeycloud\logs 
  2. Reproduce the problem. 
  3. Put together an archived log and send it to us along with a detailed description of user activity and the exact time when the problem was reproduced.

How to collect Indeed AM SelfService

How to enable logger

  1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\uc\Config\nlog.config

  2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

    <rules>
    <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
</rules>
  3. Save the file and restart the IIS server.

How to collect logs

  1. Delete the existing Indeed AM SelfService in this folder: C:\inetpub\wwwroot\am\uc\logs 
  2. Reproduce the problem. 
  3. Put together an archived log and send it to us along with a detailed description of user activity and the exact time when the problem was reproduced.

How to collect Indeed AM SAML Idp

How to enable logger

  1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\idp\Config\nlog.config

  2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

    <rules>
    <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
</rules>
  3. Save the file and restart the IIS server.

How to collect logs

  1. Delete the existing Indeed AM SelfService in this folder: C:\inetpub\wwwroot\am\idp\logs 
  2. Reproduce the problem. 
  3. Put together an archived log and send it to us along with a detailed description of user activity and the exact time when the problem was reproduced.


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