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Software log files allow the support technicians to determine the possible problem root causes and to take the necessary measures to eliminate them.

Web service log collection at server

  1. Switch to the folder of the required service (icm, icmservice, icmremote, credprovapi, icmapi). Default path is %SystemDrive%\inetpub\wwwroot\. CardMonitor service folder resides in %ProgramFiles%\Indeed CM\CardMonitor.

  2. Open the Web.nlog (NLog.config file for Card Monitor) in text editor, for example, in Notepad, run as Administrator, and change the minlevel="Off" parameter value to "Info":

    <logger name="*" minlevel="Info" writeTo="file" />
  3. Save the changes.
  4. Execute the scenario you want to log.
  5. Switch to Logs subfolder in the web service folder and make sure it now contains subfolders with debug information.
  6. Send the Logs folder and all of its contents to support email address support@indeed-id.com, describing the problem and how to reproduce it.
  7. To disable logging, change the minlevel parameter value from Info back to Off and save the changes.


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