A card update is required if:

• One or several of the user certificates expired (or expiring shortly)
• The number of certificate template has changed in the smart card usage policy
• The smart card usage policy has at least one optional certificate (to be written to the card/removed from the card)
• The smart card usage policy has connector to Indeed EA & ESSO activated/disabled
• The user has new policy defined (for instance, one with greater priority)

If the user has new policy assigned, the card contents update is performed as follows:

1. The certificates present in the current policy that applies to the user, but missing in the new one, are removed.
2. The certificates missing in the current policy that applies to the user, but present in the new one, are issued and written to the card.
3. The certificates that are present in both policies, are not modified.

The administrator can update card contents without re-issuing it. Card contents update is by default also available to a user in the Self Service application.

To update a card to a user, proceed as follows:

1. Switch to Users tab and search for the user.
2. Switch to the User card by clicking his or her username in the search results.
3. Select the necessary card and open its data.
4. Click Update.
5. Connect the smart card to a computer, enter the user PIN code and click Update.