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Online unlocking is performed by the user in the operating system interface. The user must answer the security questions, define and confirm the new PIN

...

. After that, the card is unlocked. 

Warning

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Card unlocking in online mode requires that the user workstation, the locked card is connected to, is connected to the

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Axidian CertiFlow server.

If the user has no security questions defined, then online unlocking is not available. In this case,

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card can be unlocked in offline mode only.

The figure shows an example of smart card online unlocking in Windows

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11 interface. Smart card unlocking procedure in other Windows versions is similar to that one

...

.

  1. Enter the answers to the security questions and click Image Added.Image Added
  2. Enter a New PIN and Confirm it.
    Image Added
  3. If the card is successfully unlocked, a corresponding message will appear.
    Image Added