User authentication is performed when the user unlocks the smart card, when attempting to unlock/ disable a the smart card without logging into the operating system and , when accessing Remote Self-Service, and when performing a task created by the administrator to reset user PIN on Agent.
This section defines user authentication parameters: number of security questions for authentication (default value is 2 1) and maximum number of authentication attempts using security questions (default value is 3).
The Security questions tab defines the security question parameters: list of questions and minimum number of characters in answer.
| Note |
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If the list of security questions is not set, then the user will not be able to specify the answers to security questions in the Self-Service. |
To define a security question, click Create security question, enter the question text and define minimum answer length (default value is 3 characters). Click Create to store changes. Created
Created questions can be modified or removed if necessary. To modify a question, click the 
opposite to the required question. To remove a question, click the
.
| Warning |
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A security question can only be removed if not used by any user. |
