Agents carry out device smart card and content management via tasks. If a task does not require user participation, then it can be executed by any Agent. Otherwise it can be performed only by assigned agent - for example, when answer to security questions is required to unlock the devicesmart card.
| Warning |
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The operations that require user participation are performed within user session in the operating system only. If no device smart card assignment to Agent is set and tracking of device smart card association to user session is not activated, then the tasks that require user actions shall be performed by any Agent in any user session. |
Task execution is carried out as follows:
- When a smart card is connected to a workstation, the Agent requests tasks assigned to the smart card from Indeed CM server.
- If the smart card has already been connected, the Agent would regularly request tasks from the server at predefined intervals. Default interval is every 30 seconds.
Tasks performed by Indeed CM Agent are:
- Reset User PIN
- Change Administrator PIN
- Clean Card after revocation
- Card content update
- Card lock
- Initializing clean card
- Assigning bulk tasks to cards
- Sending messages to the user
Agent tasks are defined in Cards section or in User card. Tasks (operations) with smart card can be performed using Agent or without it, using Agent only or without Agent usage only.
- Tasks executed using Agent have corresponding option and notification upon its activation.
- The tasks that can be performed by Indeed CM Agent only also have the corresponding notification.
The task is added to Assigned tasks section of a smart card and is displayed there until executed or cancelled.
A task has the following properties:
- Type
- Comment
- Date of creation
- Status
Task status:
– Execution pending (task waits for workstation with Agent to be on, connection of a smart card to workstation or previous task to finish).
– Indeed CM Agent has started executing the task.
– The task is being performed for too long (more than 10 minutes).
– The task completed successfully.
– An error occurred while executing the task.
If a task is pending or is being performed for too long, then it can be cancelled. To do so, click
and confirm the action clicked Cancel task.