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1. Switch to the folder of the required service:

Services Indeed CM:

• • Management Console (icm) - %SystemDrive%\inetpub\wwwroot\icm

  • Self-Service (icmservice) - %SystemDrive%\inetpub\wwwroot\icmservice

  • Remote Self-Service (icmremote) - %SystemDrive%\inetpub\wwwroot\icmremote

  • Service for online unlocking and disabling smart cards (credprovapi) - %SystemDrive%\inetpub\wwwroot\icmprovapi

  • API (icmapi) -  %SystemDrive%\inetpub\wwwroot\icmapi

  • Card Monitor - %ProgramFiles%\Indeed CM\CardMonitor

Services Indeed CM Agent:

• • Agent registration service (agentregistrationapi) - %SystemDrive%\inetpub\wwwroot\IndeedCM Agent Site\agentregistrationapi
  • Agent service (agentserviceapi) - %SystemDrive%\inetpub\wwwroot\IndeedCM Agent Site\agentserviceapi

Services Indeed AirKey Enterprise (Indeed.AirKey.EntServer) - %SystemDrive%\inetpub\wwwroot\Indeed.AirKey.EntServer

2. Open the Web.nlog (NLog.config file for Card Monitor and AirKey Enterprise) in text editor, for example, in Notepad, run as Administrator, and change the minlevel="Off" parameter value to "Trace":

<logger name="*" minlevel="Trace" writeTo="file" />

3. Save the changes.
4. Execute the scenario you want to log.
5. Switch to Logs subfolder in the web service folder and make sure it now contains subfolders with debug information.
6. Send the Logs folder and all of its contents to support email address support@indeed-id.com, describing the problem and how to reproduce it.
7. To disable logging, change the minlevel parameter value from Trace back to Off and save the changes.