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Software log files allow the support technicians to determine the possible problem root causes and to take the necessary measures to eliminate them.
Web service log collection at server
- Switch to the folder of the required service (icm, icmservice, icmremote, credprovapi, icmapi). Default path is %SystemDrive%\inetpub\wwwroot\. CardMonitor service folder resides in %ProgramFiles%\Indeed CM\CardMonitor.
Open the Web.nlog (NLog.config file for Card Monitor) in text editor, for example, in Notepad, run as Administrator, and change the minlevel="Off" parameter value to "Info":
Code Block language xml <logger name="*" minlevel="Info" writeTo="file" />- Save the changes.
- Execute the scenario you want to log.
- Switch to Logs subfolder in the web service folder and make sure it now contains subfolders with debug information.
- Send the Logs folder and all of its contents to support email address support@indeed-id.com, describing the problem and how to reproduce it.
- To disable logging, change the minlevel parameter value from Info back to Off and save the changes.