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Software log files allow the support technicians to determine the possible problem root causes and to take the necessary measures to eliminate them.

Web service log collection at server

  • Switch to the folder of the required service (icm, icmservice, icmremote, credprovapi, icmapi). Default path is %SystemDrive%\inetpub\wwwroot\. CardMonitor service folder resides in %ProgramFiles%\Indeed CM\CardMonitor.

    • Open the Web.nlog (NLog.config file for Card Monitor) in text editor, for example, in Notepad, run as Administrator, and change the minlevel="Off" parameter value to "Info":

    Code Block
    languagexml
    <logger name="*" minlevel="Info" writeTo="file" />
  • Save the changes.
  • Execute the scenario you want to log.
  • Switch to Logs subfolder in the web service folder and make sure it now contains subfolders with debug information.
  • Send the Logs folder and all of its contents to support email address support@indeed-id.com, describing the problem and how to reproduce it.
    • To disable logging, change the minlevel parameter value from Info back to Off and save the changes.