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The Indeed Certificate Manager operator can reset the user smart card PIN code. In this case the user defined PIN code is changed to the value, set up on the Card types section. To reset a smart card PIN code, proceed as follows:

  1. Switch to Users tab and search for the user.
  2. Switch to the User card by clicking his/her username in the search results.
  3. Select the necessary card and open its data.
  4. Click Reset PIN.
  5. Connect the smart card and click Reset.

After PIN code is reset by the administrator, a user can define a new PIN code on his/her own, using the Self Service application.